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May 29, 2012 by Misty-Khan 1 Comment

How’s Your Long Range Eye Sight? Vision Statements Can Help!

It's times like these that I really wish I had a pair of night goggles (or something much cooler than my progressive lenses) to photograph

In my last two posts I discussed the importance of mission statements and core values to better understand who your best potential clients are and how to get more.  In this post its time to look at vision statements (no pun intended).

In general, you need vision statements so your employees know where the company is going and how they will have to develop to help it get there.  I’ve worked with several clients whose businesses have outgrown some of their long term key employees because the employee didn’t understand the vision well enough to develop their skills to match the company’s future needs.  Sound familiar?

Obviously your investors and other stakeholders will need to understand you vision statement too, but your clients also need to see and understand it so they  know how they fit in with your plans.  I conducted a customer perception study for one client where we learned that because they were expanding into a new market segment, some of their current clients were concerned that their market was no longer a priority.  That concern potentially could have cost them a renewal contract.

When it comes to a Clone Your Favorite™ Assessment, its obvious that your company vision can go a long way in helping define your target market.   Often when companies start out offering a product or service, they sell it to whoever will pay for it.  What you may find over time is that there is a specific market segment where your product or service can add more value – potentially game changing value for an industry.  In that situation your vision statement may and probably should change to reflect that revelation.

In my next post I’ll cover the last piece of the mission/vision/values/goals section of my Clone Your Favorite™ Assessment – SMART goals.  In the mean time, I’d love to hear some of your favorite vision statements (and why they’re your favorites) in the comments and as always, happy hunting!

Filed Under: Change Management, Management, Marketing Tagged: clone your favorite™ client, Clone Your Favorite™ Client Assessment, customer perception study, vision statement

May 25, 2012 by Misty-Khan Leave a Comment

Yes, Your Company Needs Core Values Too…

Last week I posted about the need for mission statements to help company stakeholders define which markets they serve best so that they can secure more of their best potential customers.  Well, its the same story with another tricky and often perceived as cliche animal: core values.

Core values are what keep you and your employees honest with yourselves in a pinch.  They are what define your company culture and I almost always find that organizations with strong and ubiquitous core values have a relatively healthy culture with great employee and client retention.

And, once again, core values are important to defining your best target market.  For example, if one of your core values is consistency e.g. to provide a predictable and consistent quality product, then you will want clients that value consistency.  They may prefer to pay more for it or less for it depending on where you fall in the quality scale.  Either way, you meet their need every time.

As with mission statements, I encourage my clients to brainstorm with their employees (in this case from all levels and departments) to help define core values if they have not already.  You will be surprised a how quickly they jump out in a healthy company culture.  Another way to get a head start on defining core values is a customer perception study where a third party (like me) interviews your stakeholders individually and compiles results.

In my next post I’ll talk about the importance of vision statements (yes, you need them too), but in the mean time, please feel free to share with me your company core values and why you think they are important in the comments.  And as always, I wish you happy hunting and a safe Memorial Day weekend!

Filed Under: Change Management, Management Tagged: company culture, core values, customer perception study, management of change

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